FAQ

1. What are the main types of lamps you have?
Auristal focuses on providing two major categories: chandeliers and wall lamps, covering crystal and metal materials. Crystal lamps show brilliant light with exquisite cutting technology, while metal lamps meet the needs of different home decoration styles with simple or luxurious design. Whether it is modern style, European classical style, or industrial style, you can find suitable items.

2. How do you ensure the quality of the materials of lamps?
Our crystal lamps use Swarovski elements crystal or high-quality imitation crystal of the same quality, and pass multiple quality inspections to ensure high transparency and perfect cutting surfaces; metal lamps use high-quality metals such as brass and stainless steel, and are polished, gold-plated, chrome-plated and other processes. They are both beautiful and durable. Each product undergoes a strict quality control process to ensure quality.

3. How long does it take to ship lamps to the United States?
We provide free shipping services. Under normal circumstances, orders will be delivered to addresses within the United States within 15-20 working days. Due to factors such as holiday logistics peaks, weather conditions, and logistics transit, the actual transportation time may fluctuate. You can check the progress at any time through the order details page or logistics order number.

4. How to return the purchased lamp if you are not satisfied with it?
If you need to return the product, please contact customer service (customer service email: [specific email], customer service phone: [specific phone]) within the specified period after receiving the product (see the official website return policy for details) to initiate a return application. The returned product must keep the original packaging and accessories intact, without damage or signs of use. We will complete the processing within 7 working days after receiving the returned product, and the refund will be returned by the original route.

5. Is there any guidance for lamp installation?
We will provide detailed installation instructions for each lamp, including step-by-step illustrations and precautions; at the same time, there are also installation video tutorials on the official website "Help Center" page for reference. If you still have questions or need assistance, you can contact customer service at any time, and we will provide you with professional guidance. If you need door-to-door installation service, some areas can provide paid installation. Please consult customer service for details.