Refund policy
Auristal accepts returns within 30 days after delivery.
To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging with all accessories included. Proof of purchase is required.
To start a return request, please contact us at: info@auristal.com
Once your return request is approved, we will provide instructions on how and where to send the item. Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery.
We will evaluate the issue and provide a replacement or refund when appropriate.
Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order lighting fixtures
- Products that have been installed or used
- Items returned without original packaging
- Clearance or final sale items
- Gift cards
Exchanges
If you would like a different product, we recommend returning the original item (if eligible) and placing a new orde
Refunds
Once your returned item is received and inspected, we will notify you if the refund is approved.
If approved, refunds will be issued to the original payment method within 5–10 business days.
Please note that banks or credit card companies may require additional time to process the refund.
If more than 10 business days have passed since your refund was approved, please contact us at: info@auristal.com